ServiceNow Login

ahmadadnan1 · Tuesday

Hi Team,

Our Production instance is SSO/MFA enabled and we don't have any local database credential due to security constraint. Even the default System Administrator account is not accessible.
We don't have any ACR account and SNC plugin is also activated in our instances.

So in case, if SSO/MFA goes down we will not be able to access the instance and we cannot provide access to SN support due to SNC plugin.

How to handle the login in such scenario.

Any suggestion/support will be much appreciated.

Dr Atul G- LNG · Wednesday

Hi @ahmadadnan1

Please log a Now support case here.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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ahmadadnan1 · Wednesday

Hi Atul,

Thanks for the suggestion. However, I have already raised case but seems this scenario is out of scope for them.
I will check this with Solution designer & account manager from ServiceNow if they can assist in this.

Dr Atul G- LNG · yesterday

Sure mate.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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