TRM: How to map Software Product to TRM Product if Requester selected "Is New Product"

Manu15
Tera Contributor

Hi APM / TRM Experts,

we are using APM with SAM Professional on a Vancouver release and we are going our first steps in TRM.

 

As a requester you can select "Is New Product" in the out of the box request "Request TRM Product":

Request TRM Product_Is_New_Product.JPG

 

 

 

 

 

 

 

If approved, this will create a TRM Product without relation to a Software Product [samp_sw_product]. Neither in the approval step nor in the TRM Product the relation to a Software Product is editable.

Request TRM Product not editable.JPG

 

 

 

 

 

 

This looks quite a bit uncool, because there is no way to get this valuable relation and no possibility to sync it with Software Models (via Certified button in Software Model).

Is this an ACL issue or did I just miss the option to set this relation?

I've got the sn_apm.apm_admin role and I am member of the Enterprise Architect Group

 

Thanks for help 🙂

5 REPLIES 5

mcastoe
ServiceNow Employee
ServiceNow Employee

Hi Phil,

Apologies it is taking so long.  I'm resurfacing the issue with the product team.