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Resolved! Schedule APM Assessments

Hi Now Family,  I hope someone can guide me throught this. I am currently working on an APM implementation and arrived at the point where I need to schedule the Assessments. Our requirement is to generate the assessments on Business Value & Technical...

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fibssy by Tera Guru
  • 1479 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to activate TPM lifecycle dashboard?

Hello All, I am looking to activate TPM Lifecycle dashboard. I have mapped the Application service to Service software models table [sn_apm_tpm_service_software_model]. Also, all the relevant data is available is software model table like EOL, phase ...

Karthik V2 by Tera Contributor
  • 1383 Views
  • 3 replies
  • 2 helpfuls

Lifecycle Full Version field

On the Application Service Software Models table, there is a freeform string field called Lifecycle Full Version, which the docs define as "the granular licensable version of the software".  Why does this field exist / what is it generally used for? ...

MJW1 by Tera Expert
  • 951 Views
  • 2 replies
  • 4 helpfuls

APM: Application Inventory - Most common questions

Purpose: The purpose of this document is to answer most commonly asked questions when configuring APM application in ServiceNow.  The questions and the answers are focused on the use case of setting up an application inventory, and do not address oth...

Sasi11 by ServiceNow Employee
  • 8230 Views
  • 14 replies
  • 15 helpfuls

Sample assessment metrics for APM indicators

The OOB assessment metric/question for all of the indicators for APM is "How likely is it that you would recommend this application to others?". Are there other samples/starting points for business application business value, CSAT, functional fit, te...

Dan Franko1 by Tera Contributor
  • 1324 Views
  • 1 replies
  • 4 helpfuls