Hi,We are currently making preparations for launching ITSM with ServiceNow and I was keen to know what should be the best practice for standardizing the KPI particularly for IT processes.What KPI's do most standard IT companies use that helps to keep...
On the Application Service Software Models table, there is a freeform string field called Lifecycle Full Version, which the docs define as "the granular licensable version of the software". Why does this field exist / what is it generally used for? ...
This is a thread to capture the best practices for managing your application portfolio. I fully expect this article to continue evolving as members ask questions, provide feedback and discuss additional topics. When you first inventory the Busine...
Is there a way to manage the business application lifecycle dates like General Avialablity in APM . Note This is different from Software Model Lifecycle and Hardware Lifecycle Model
Purpose: The purpose of this document is to answer most commonly asked questions when configuring APM application in ServiceNow. The questions and the answers are focused on the use case of setting up an application inventory, and do not address oth...
Hi fellow ServiceNow experts, 1. I've been asked by a client to define the roles and responsibilities of the following ownership fields Business Owner (Business Application): Person who owns the application from the business side. Every application ...
The OOB assessment metric/question for all of the indicators for APM is "How likely is it that you would recommend this application to others?". Are there other samples/starting points for business application business value, CSAT, functional fit, te...
Hi Friends, We are into a major issue in the APM application where "Update Changes from CMDB'' UI action on application services creation SVC Associated. But, When associations are getting created it's also creating CI's and Relationships. It's also...
I am implementing Application Portfolio Management, including developing scoring profiles. We have a set of assessments with results that were gathered last year in spreadsheets. Is there an option to import the assessment results/value matching t...
At our organization we are planning to implement APM module, before we start with implementing we want to understand what and all are required as pre-requisites to kickstart the project? any suggestion are much appreciated.
Hello - I am working with IT Application Owners to select their respective Platform and Technology Stack values from the OOB list that ServiceNow APM provides. I have under 50% population because app owners state none of the values apply to their ap...
CSDM recommends that no IPC request should be raised on Application. But what about a SaaS application for which there is no tangible CI and hence even if we have an Application Service it would not have any CI's tagged. Also, the client for whom we ...
Hi All, We have a requirement, when a business application onboarding is requested only the approvers from the respective business unit(which the business application belongs to) should be able to approve the onboarding of the business application. C...
We created a reference field on the "Application Portfolio Management" scope. We added the attribute "slushbucket_ref_no_expand=true" but its not working,. The file stays like this but we want something like so we can select multiple choices any ...
Hi, We are a higher education school in the process of setting up an EA practice using APM. We are trying to stick as close to CSDM 3.0 as possible. We are currently stuck on setting up categories. The original proposal was to match our business serv...
