Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Unable to update to EA Workspace from 2.2.1 to 3.0.2

MarkPenn
Tera Contributor

‎03-28-2024 01:32 PM

I am attempting to update EA Workspace from version 2.2.1 to 3.0.2 to test drive TCO (v 1.0.1).  My current version is Vancouver, which app manager says is a compatible version.  When I go to the update page, the Get Started element never loads to reveal an update button.  Clicking the show details links returns "Record not found."  

 

I was able to install TCO 1.0.1 separately, but it did not install the new version of EA Workspace as a dependency, so I uninstalled it.  

 

Any ideas?

Preview file
206 KB
0 Helpfuls
  • 445 Views
1 REPLY 1

Doron Orbach
ServiceNow Employee
ServiceNow Employee

‎03-28-2024 01:58 PM

Hi Mark, I suggest opening a support ticket for this issue.

0 Helpfuls