Assignment Group Manager

TcKiddco · Wednesday

Scenario:

An assignment group has been created with manager named "John Doe".
Names of group members have been added.
John Doe retires and is replaced with a new manager, Jane Dollar.
Names of the group members are not to be disrupted.

Question: Can the manager's name be changed from John Doe to Jane Dollar without wiping out the existing list of group members?

YaswanthKurre · Wednesday

Hi @TcKiddco ,

Yes, you can change the manager of an assignment group in ServiceNow without affecting the group members.

In ServiceNow, the Assignment Group (sys_user_group table) has:

A field for manager (manager field — reference to sys_user).
A related list of group members (Group Members — from sys_user_grmember table).
The manager is just a reference field. Updating it does not remove or affect the list of group members.

Mark this as helpful and correct, if this helps you.

Thanks,

Yaswanth.

View solution in original post

TcKiddco · Thursday

Thank you for your reply. I was hesitant in proceeding with the change in manager because I was not certain of its impact it would have on the group membership list. I am confident I can move forward. Thank you for your time.