There are 5 criteria provided, based on which max 5 incidents needs to be populated. There is a field POD under company field and 7 pods provided. We need to Select five tickets per pod using criteria 1,2,3,4, and 5. We need a list view of those inci...
Hi all, I am trying to create a report for first time fix/First call resolution within incident and request in January 2024. Any idea what the conditions should be? Also I would like set the dataset for both request and incident (side by side graph...
Hi All,We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example SG...
HI It's possible to modify the complete message when the import data is done.
Dear All, I am inquiring about automating the process of auditing IT tickets. Currently, we manually validate tickets, conducting checks on various aspects such as Ticket Type, Configuration Items, Priority, documentation, and more, handled by IT per...
We are updating the test management 2.0 for all development and enhancement. for each enhancement a scrum task is assigned to the tester, and tester would update the test in the test management 2.0 I want to create a report of all enhancements scrum...
I have created a ON DEMAND scheduled job which removes the users on specific condtions (Last Login is empty). but as it is ON DEMAND job it should run only when i execute. But what happening is as soon as i am adding the user to the target group the ...
I was going through this link: 5G Modeling Best Practices - ServiceNow Community step by step. However, Under this Section "Create Application Services for each Instance of the Network Function" , I have to follow this step "Navigate to Workspace > ...
Hi How does the multi-currency function in ServiceNow facilitate the management of exchange rates, including the timing of rate changes such as quarter-end, average rate, budgeted rate, and actual forecast rate? Additionally, what methods does Servi...
I am looking for a way to automate project creation in JIRA using ServiceNow if the customer project doesn't exist in JIRA. I found in few articles that creation of JIRA project from SN in possible, but my query is - Can we configure the JIRA projec...
Hi all,I have a question regarding the records gathered in the software usage table (samp_sw_usage).A reclamation rule with type "Last Used Date" for the "Installed software", was created for the software product "Project Online" and "Zscaler" long t...
Is it possible to tailor the default view for all users in the Operator Workspace/Service Operations workspace to exclusively display the services associated with the logged-in user? While we are aware of the option to create personalized views for i...
Hi ServiceNow Gurus I'm looking for some help/assistance on Contracts form in ServiceNow (Utah) ISSUE:On a Contract form, you will have Contract Notification Period reminders for 30,60,90 days that send outs basic Contract ticket information via an e...
in the e-signature module I want to download a PDF that includes the document, the signature, and completion details, so that I can save a copy to my drive or email it. Is this possible and how would we go about completing this
Hi Experts,Can you help me with FlowDesigner. Need to create an incident with an attachment in it , when a schedule report is sent to particular user using floe designer.I even tried to create my own flow using Inbound Email but it won't work. Can yo...
