I have some custom fields on incident table1.host city(host_city) 2.host country(host_country)when a user sends email with some subject say test INC it should create an inc and map the field values to the form example email SUB : test INChost city : ...
Morning All, i have created a new campaign for our company, and I have the requirement of having, in the heading text, to show the name of the user initiating the session in my case, welcome Marta.How can i do that? I found a script online which didn...
Is there a way to automate bulk upload-excel sheet in ServiceNow for ATF ?If yes please do let me know the process.
Need to understand how connection we can establish1) How to Authenticate from ServiceNow to control M API 2) What all things required to establish this connection . 3) what will be connection type whether is this I have tried to create Rest Message ...
How do businesses assess the unique security needs of their commercial properties, and what factors should be considered when selecting and implementing commercial property security services to ensure comprehensive protection?
Hi! I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone have experience with this?
There are 5 criteria provided, based on which max 5 incidents needs to be populated. There is a field POD under company field and 7 pods provided. We need to Select five tickets per pod using criteria 1,2,3,4, and 5. We need a list view of those inci...
Hi all, I am trying to create a report for first time fix/First call resolution within incident and request in January 2024. Any idea what the conditions should be? Also I would like set the dataset for both request and incident (side by side graph...
Hi All,We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example SG...
HI It's possible to modify the complete message when the import data is done.
Dear All, I am inquiring about automating the process of auditing IT tickets. Currently, we manually validate tickets, conducting checks on various aspects such as Ticket Type, Configuration Items, Priority, documentation, and more, handled by IT per...
We are updating the test management 2.0 for all development and enhancement. for each enhancement a scrum task is assigned to the tester, and tester would update the test in the test management 2.0 I want to create a report of all enhancements scrum...
I have created a ON DEMAND scheduled job which removes the users on specific condtions (Last Login is empty). but as it is ON DEMAND job it should run only when i execute. But what happening is as soon as i am adding the user to the target group the ...
I was going through this link: 5G Modeling Best Practices - ServiceNow Community step by step. However, Under this Section "Create Application Services for each Instance of the Network Function" , I have to follow this step "Navigate to Workspace > ...
Hi How does the multi-currency function in ServiceNow facilitate the management of exchange rates, including the timing of rate changes such as quarter-end, average rate, budgeted rate, and actual forecast rate? Additionally, what methods does Servi...
