Business Continuity Coordinator / Contributor Access
Do BC Coordinators have access, or are they be permitted (based on policy) to change the responsible BC Coordinator in a BIA in development? Thank you.EH
Forum Posts
Creating a Catalog Task based on selected options in Select Box
Hi There,Can someone give me an idea on this one. Since i used workflow on my Catalog Item and what im doing right now is i have a catalog variable which is a Select Box and that Select Box will be my main in the Request. The Select Box contains 4 Ch...
Platform council creation
We are working to stand up a dedicated instance of SN focused on CSM and along with that creating a platform council. Theres a lot of info on product councils but looking for something more focused on the platform?
Localization tasks are being marked closed-incomplete
Hello Team, We noticed that few Localization tasks are being marked closed-incomplete even after they are translated completely. We are unable to identify why its being makred incomplete as there is no way (?) to go back and check this translated con...
unable to pull the data from email (inbound email action)
I have some custom fields on incident table1.host city(host_city) 2.host country(host_country)when a user sends email with some subject say test INC it should create an inc and map the field values to the form example email SUB : test INChost city : ...
How to get servicenow campaign to include the name of the user dynamically
Morning All, i have created a new campaign for our company, and I have the requirement of having, in the heading text, to show the name of the user initiating the session in my case, welcome Marta.How can i do that? I found a script online which didn...
Automate bulk upload-excel sheet in ServiceNow for ATF
Is there a way to automate bulk upload-excel sheet in ServiceNow for ATF ?If yes please do let me know the process.
How to connect Outbound API coonection with ServiceNow to Control M api
Need to understand how connection we can establish1) How to Authenticate from ServiceNow to control M API 2) What all things required to establish this connection . 3) what will be connection type whether is this I have tried to create Rest Message ...
Assess commercial property security needs, choose effective services for comprehensive protection.
How do businesses assess the unique security needs of their commercial properties, and what factors should be considered when selecting and implementing commercial property security services to ensure comprehensive protection?
Automated responses
Hi! I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone have experience with this?
How to populate list view of incidents based on certain criteria based on a indirect field?
There are 5 criteria provided, based on which max 5 incidents needs to be populated. There is a field POD under company field and 7 pods provided. We need to Select five tickets per pod using criteria 1,2,3,4, and 5. We need a list view of those inci...
First time Fix/First Call Resolution report
Hi all, I am trying to create a report for first time fix/First call resolution within incident and request in January 2024. Any idea what the conditions should be? Also I would like set the dataset for both request and incident (side by side graph...
Discovery Source Behavior
Hi All,We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example SG...
Resolved! Transform maps import
HI It's possible to modify the complete message when the import data is done.
Ways to automate the ticket audit task!
Dear All, I am inquiring about automating the process of auditing IT tickets. Currently, we manually validate tickets, conducting checks on various aspects such as Ticket Type, Configuration Items, Priority, documentation, and more, handled by IT per...
