Exploring Opportunities with ServiceNow Expert Services Team

[Gloglo16814]

Hello ServiceNow Community,

I hope this message finds you well. I am very interested in exploring opportunities to contribute to ServiceNow’s Expert Services team. With extensive experience leading large-scale cloud, digital transformation, CRM, and AI/ML initiatives, I have a strong track record of delivering complex programs, driving operational excellence, and aligning technology with business outcomes.

I would greatly appreciate any guidance on the best way to learn about roles on the Expert Services team, including potential openings or the application process. Additionally, I would love to know what ServiceNow certifications or other credentials would be most beneficial to pursue for this role. I am excited about the possibility of leveraging my expertise to support ServiceNow clients in achieving measurable business value.

Thank you for your time and insights. I look forward to connecting with members of the community who can share guidance.

Best regards,
Gloria

[Uncle Rob · Accepted solution]

The Certification math is easy:  More = better.  
However, what's even  better than the certs is having experience in the domain, with measurable outcomes to brag about.  The certs might get you into the interview pipeline, but ONLY real domain knowledge is going to get you through.

The BEST way to know about opportunities is to have personal connections on that team.  Start looking for people who actually work on that team and connect with them.  Build a rapport with them.  Ask them questions about the job, etc.

The SECOND BEST way to know about opportunities is to use ServiceNow careers page:
https://careers.servicenow.com/
Use it to find the positions you want in the location you're at.

Lastly, if you don't have personal network, make sure your resume and personal narrative is on its A-Game.
The hard reality of job search is that nobody cares how motivated you are.  They only care about capability, and getting the right person for the role.  Therefore you must express your experience as demonstrated capability that ACTUALLY DID SOMETHING.
BAD:  "Service Catalog"
GOOD:  "Created Service Catalog for <specific use case> that <provided what value>"

A good way to keep your narratives up to date and on point is to build a library of "XYZ experiences"
- "By doing <X>, I achieved <Y>, as measured by <Z>" 

Remember, as part of Expert Services, the only thing that matters is getting customers to success.  That means understanding what success actually looks like and being able to articulate successes from your past quickly, easily, and convincingly.

[Uncle Rob · Accepted solution]

The Certification math is easy:  More = better.  
However, what's even  better than the certs is having experience in the domain, with measurable outcomes to brag about.  The certs might get you into the interview pipeline, but ONLY real domain knowledge is going to get you through.

The BEST way to know about opportunities is to have personal connections on that team.  Start looking for people who actually work on that team and connect with them.  Build a rapport with them.  Ask them questions about the job, etc.

The SECOND BEST way to know about opportunities is to use ServiceNow careers page:
https://careers.servicenow.com/
Use it to find the positions you want in the location you're at.

Lastly, if you don't have personal network, make sure your resume and personal narrative is on its A-Game.
The hard reality of job search is that nobody cares how motivated you are.  They only care about capability, and getting the right person for the role.  Therefore you must express your experience as demonstrated capability that ACTUALLY DID SOMETHING.
BAD:  "Service Catalog"
GOOD:  "Created Service Catalog for <specific use case> that <provided what value>"

A good way to keep your narratives up to date and on point is to build a library of "XYZ experiences"
- "By doing <X>, I achieved <Y>, as measured by <Z>" 

Remember, as part of Expert Services, the only thing that matters is getting customers to success.  That means understanding what success actually looks like and being able to articulate successes from your past quickly, easily, and convincingly.

[Gloglo16814]

Thanks so much for the awesome advice! 🙌 I really appreciate how real and practical your response was, it honestly gave me a fresh perspective. The “XYZ” framework is such a great way to show real impact, and you’re absolutely right that experience and connections make all the difference. I’m definitely taking your tips to heart as I work on my narrative and keep growing in the ServiceNow space.

[Simon Hendery · Accepted solution]

Hi @Gloglo16814 

The reply from @Uncle Rob is 100% on the mark.

Sorry for being blunt, but I'd take it a step further and say that if you don't already have deep ServiceNow technical skills and experience, you're wasting your time focusing on a role within Expert Services.

With your background, if you're interested in getting into the ServiceNow ecosystem, I'd suggest you're better to focus on management roles at partner organizations.

[Gloglo16814]

@Simon Hendery 

Thanks for the honest insight , I really appreciate the straight talk! You make a great point about the technical depth needed for Expert Services. I’ll definitely look more into management roles with partner orgs as a solid way to get deeper into the ServiceNow space.