service request

[Ravi]

Is it possible to implement the 3 strike policy, currently followed in incident management ( assuming it is an out of the box feature), for service requests as well? if so, would this be an out of the box feature, or would it require customization?  kindly advise. 

[Ravi Chandra_K · Accepted solution]

Hello @Ravi  

It would be Customisation. 

You can refer below article:

http://www.cloudminus89.com/2020/06/3-strike-rule-on-ritm.html?m=1

In the above thread, it is achieved using schedule job, you can use flow to achieve this requirement

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra