I'm trying to get a report or list of KB view counts by source. Our KBs can be viewed from our ESC portal, KB portal (SP), incident and native. I'd like to be able to filter view count depending on where the KB was viewed.
my instance dev192300 is not waking up from hibernation.
This project involves analysing the cancellation rate for ride requests, specially from users who are not banned. Given two tables, trips and users containing information on trips and users respectively. Calculate the cancellation rate for carpool re...
I need suggestions on how to improve adoption of the problem management process within my organization. At the moment the prob mgt process exists but other processed such as incident mgt (major incident & outages) and change mgt are not being leverag...
Action required: MSOnline and AzureAD PowerShell retirement - 2025 info and resourcesIs this being addressed by ServiceNow? If so, is there a plugin or update to our existing processes?
Hi Experts, I have one Requirement which is related to get the Unread Knowledge Articles by using the kb_use table.This needs to be archive by database base view. As per my knowledge KB_USE table is creating new records when we viewed that particular...
Hello everyone,I’m currently working on setting up COE (Center of Excellence) for IT Service Management (ITSM) within ServiceNow for my organization and would love to hear from those who have experience with this processWhat are some best practices, ...
In the flow designer, I included a "wait for duration" activity with a configured duration of 1 hour. However, after submitting the request, when I check the flow context, it indicates a waiting duration of 2 days. How is this occurring, and are ther...
Hi, I'm working on a task where my focus is on creating an incident ticket through virtual agent. But before creating the incident the virtual agent should be able to check for any existing knowledge articles for the issue and if the virtual agent co...
Hi There,Requirement - Non HR-Admin to do the following:=====================================Response templates through the menu "HR Administration" | "Response Template Configuration"Fulfillment Instructions through the menu "HR Administration" | "H...
i have created a list collector variable in a catalog item. the list collector contains locations data. i want that when user orders the catalog item, an assignment group is assigned to the RITM based on the count of locations ordered by the user. i ...
How to delete a community question posted incorrectly?Thanks
How Can ServiceNow Be Used to Automate Feedback Collection and Analysis for Retail Surveys Like Kroger's?Hi Everyone, Kroger's feedback survey is a great example of using customer surveys to enhance services and improve customer satisfaction. Iam cur...
We have a requirement to send a report which will merge 4 excel files that is available in sys_attachment table.We have to send a single excel file and it should be merge of that 4 excel sheets in different tabs(sheets). Please guide if there is any...
My current account was created using my personal email and I've created a new account using company email as my company suggested to create a partner portal account.I know what information will be transferred from my old account to new one but I'm un...
