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Virtual Agent creation

Hi, I'm working on a task where my focus is on creating an incident ticket through virtual agent. But before creating the incident the virtual agent should be able to check for any existing knowledge articles for the issue and if the virtual agent co...

set assignment group in RITM using script in workflow

i have created a list collector variable in a catalog item. the list collector contains locations data. i want that when user orders the catalog item, an assignment group is assigned to the RITM based on the count of locations ordered by the user. i ...

alrafay182 by Tera Contributor
  • 412 Views
  • 2 replies
  • 0 helpfuls

Resolved! Does merging ServiceNow accounts affect my community rank?

My current account was created using my personal email and I've created a new account using company email as my company suggested to create a partner portal account.I know what information will be transferred from my old account to new one but I'm un...

Dee S by Giga Guru
  • 853 Views
  • 5 replies
  • 2 helpfuls

ServiceNow Instance Hosting

Looking expert Opinion on Instance Hosting. We currently have three instances: Development (Dev), Quality Assurance (QA), and Production (Prod), all hosted directly on our ServiceNow account.Is it possible to migrate these instances to a third-party ...

surajsukuma by Tera Contributor
  • 504 Views
  • 1 replies
  • 0 helpfuls

inactive users and assets assigned to them

I have found a couple of inactive users with assets still assigned to them. I believe there are hundreds more. I cannot find a way to filter for inactive users and assigned assets. I need to unassign these assets to these inactive users. We have over...

Hollister45 by Giga Contributor
  • 667 Views
  • 3 replies
  • 0 helpfuls

Clean up (table) with 50M records

Hello Experts, Recently i came across the table ( incident activity log Assignment) which has nearly 60 million records and i want to keep the data only for last 2 years , anything older than 2 years has to be deleted . Now, since clean up has to be ...

P Seth by Tera Contributor
  • 807 Views
  • 2 replies
  • 1 helpfuls

How to trigger email notification from scheduled job

Hi,Please help me to create scheduled job to trigger email notification and incident:Table name = cmdb_ci_computero If (today – Computer last login date) = 30 or 35 Trigger email notification event XXXXX Notification email body:Computer name         ...

Deepa12 by Tera Contributor
  • 437 Views
  • 2 replies
  • 1 helpfuls