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01-04-2019 06:33 AM
We have an on prem version of ServiceNow. Has anyone encountered the "Error: Connection to the export server 'http://avp/highcharts-export-web/' failed" error? This occurs when we try to run reports with images on a schedule. Do you now how to resolve it?
Solved! Go to Solution.

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01-04-2019 10:29 AM
Hey John,
I've installed AVP in our federal self hosted space before and saw this error too if I recall.
Do you have HI access? If so, check out these 2 articles:
https://hi.service-now.com/kb_view.do?sys_kb_id=961662b0dbf0ef48200f0b55ca9619a2&sysparm_rank=1&sysparm_tsqueryId=350f43e1dbbe2b40afc902d5ca961998
https://hi.service-now.com/kb_view.do?sys_kb_id=71b8d381dbfb5b40fff8a345ca961975&sysparm_rank=2&sysparm_tsqueryId=350f43e1dbbe2b40afc902d5ca961998
Not saying these are the solutions to your problem, but I think there is a property somewhere that needs to be tweaked
If you don't have HI access, let me know and I'll download the info for ya

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01-04-2019 10:29 AM
Hey John,
I've installed AVP in our federal self hosted space before and saw this error too if I recall.
Do you have HI access? If so, check out these 2 articles:
https://hi.service-now.com/kb_view.do?sys_kb_id=961662b0dbf0ef48200f0b55ca9619a2&sysparm_rank=1&sysparm_tsqueryId=350f43e1dbbe2b40afc902d5ca961998
https://hi.service-now.com/kb_view.do?sys_kb_id=71b8d381dbfb5b40fff8a345ca961975&sysparm_rank=2&sysparm_tsqueryId=350f43e1dbbe2b40afc902d5ca961998
Not saying these are the solutions to your problem, but I think there is a property somewhere that needs to be tweaked
If you don't have HI access, let me know and I'll download the info for ya
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01-07-2019 04:41 AM
Thank you. I do not have HI access yet, but will request it.
Thanks,
John