AVP error on prem instance of ServiceNow

[John Felini]

We have an on prem version of ServiceNow.  Has anyone encountered the "Error: Connection to the export server 'http://avp/highcharts-export-web/' failed" error?  This occurs when we try to run reports with images on a schedule.  Do you now how to resolve it?

[matthew_magee1 · Accepted solution]

Hey John,

I've installed AVP in our federal self hosted space before and saw this error too if I recall.

Do you have HI access? If so, check out these 2 articles:

https://hi.service-now.com/kb_view.do?sys_kb_id=961662b0dbf0ef48200f0b55ca9619a2&sysparm_rank=1&sysparm_tsqueryId=350f43e1dbbe2b40afc902d5ca961998

https://hi.service-now.com/kb_view.do?sys_kb_id=71b8d381dbfb5b40fff8a345ca961975&sysparm_rank=2&sysparm_tsqueryId=350f43e1dbbe2b40afc902d5ca961998

Not saying these are the solutions to your problem, but I think there is a property somewhere that needs to be tweaked

If you don't have HI access, let me know and I'll download the info for ya

[John Felini]

Thank you.  I do not have HI access yet, but will request it. 

Thanks,

John