Avoid Field Service to create default Work Order task with same name as work order if no template

[RahulP030357301]

Hi Community,

I am observing a situation with Field Service Management module. My scenario is pretty simple

1. Creating a work order without any template.
2. Changing state to Ready for Dispatch. (Note: I am not using Qualification)
3. 
4. WO state changes to Ready for Dispatch and automatically a work order task is created with same name as workorder. (Note: Behavior is same with the Awaiting Qualification state)
5. 

I am looking for the approach to avoid the creation of that task, because I have a business rule running which will create the required tasks based on certain conditions.

BR/Rahul

[Arun_Manoj]

Hi @RahulP030357301 ,

 plz update BR as 

(function executeRule(current, previous /*null when async*/) {
// Add a condition to check if no template is used
if (current.template_used.nil() || current.template_used == false) {
return; // Skip task creation
}

// Existing logic for task creation
var taskGr = new GlideRecord('sn_customerservice_work_order_task');
taskGr.initialize();
taskGr.short_description = current.short_description;
taskGr.work_order = current.sys_id;
taskGr.insert();
})(current, previous);

Thanks

Arun

[rahulpanwar]

Hi Arun,

Thank you for your response.

Will you please provide more detail, which BR are you mentioning?

Regards,

Rahul

[RahulP030357301]

Hi Gurus,

Can anyone else share some more view, how can we achieve this?

BR/Rahul

[Joshua Chen FX]

thinking out loud.

why not change it to request-driven instead of task-driven? i believe it won't create a subtask when creating a work order. and for your work order tasks, you can run your BR on insert. could it work?