Field Service - Newly linked Smart Assessment template appears Unpublished in Questionnaire

SowndharyaM4478
Tera Contributor

6 hours ago

Hi @SalmatO 


I have created a Smart Assessment Template in Assessment workspace and Published. When I try to create a new Questionnaire in 'wm_questionnaire' by default its creating with Type=Survey but somehow I have changed it to 'Smart Assessment' type even after which my questionnaire remains 'Unpublished' state. Because of which system could not trigger assessment to agent mobile app. Please assist.

Thanks
Sowndharya

SowndharyaM4478_0-1761331494218.png

 

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Joshua Chen FX
Mega Sage

6 hours ago - last edited 6 hours ago

@SowndharyaM4478  hello, have you tried these steps? 

Migrate a survey-based questionnaire to Smart Assessment

Author and publish a Smart Assessment template

if i understand correctly you have legacy questionnaire, and want to mgirate to smart assessment?

Skylar_Barth
ServiceNow Employee
ServiceNow Employee

5 hours ago

Hi, did you happen to have a case already for this? If not I'd suggest opening one.

As well, if you could share the full screenshot of the configuration we might be able to better direct here.

Once you make the SA tempalte in Assessment Workspace, then go to this quesitonnaire record, make it, save it, then in the related list you associate the SA template you made to the questionnaire in question.

Once you set your environment to use SA templates there is no going back to questionnaire survey based.

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