We have a requirement where, upon completion of a Work Order Task, an immediate optimization should be triggered and assign any new work order task assign to technician ,This feature is available in the Zurich version. To achieve this, I created a custom event type and a custom intraday configuration. I also cloned the existing OOTB flow "Schedule Intraday Jobs (Default)".
My question is:
Do I need to add specific conditions for the custom event type in the cloned flow, or is it sufficient to simply clone the flow and include it in the configuration?
For reference, I followed the documentation here:
https://www.servicenow.com/docs/bundle/zurich-field-service-management/page/product/field-service-ma...
Thanks in advance for any help!
