Best Approach for Generic "Corrective Maintenance"

[Lucas Simões]

Hi everyone,

I’m facing a challenge where the customer is requesting a generic “Corrective Maintenance” template that would use variables (similar to Incident Categorization) to define SLA, Assignment Group, and Prioritization.

I’m trying to avoid creating custom tables as much as possible, but there are many categorization choices to consider.

My question is:

• Would it be best to have a single generic Corrective Maintenance template for this area?

• Or should we consider a more granular approach with multiple templates?

Also, how are you handling those kind of categorizations thar shouldn't be on WM_ORDER table?

Has anyone implemented something similar, and what approach worked best in your experience?

Thanks in advance for your insights!