can you create crews for contractors?

[Joshua Chen MTL]

anyone know if you can create crews for contractors (wm_ext_agent) if using contractor management?

i am not able to do it in my PDI
- logged in with wm_dispatcher, can create crews but only select wm_agent, not wm_ext_agent
- logged in with wm_manager, cannot select any wm_agent or wm_ext_agent (documentation says wm_manager should be able to, but looks like it's not the case)

[kaushal_snow]

@Joshua Chen MTL ,

I couldn’t find any such doc that states you can include wm_ext_agent (contractor external agent) records in ServiceNow crews (which are normally associated with wm_agent internal agents) under the standard Field Service Management / Contractor Management configuration, so if you’re seeing that the dispatcher role can create crews but only pick internal agents, and the manager role can’t pick any agents, then it suggests the system is enforcing that external contractors aren’t eligible for the crew setup out of the box and you’ll likely need to customise the configuration or speak to your vendor rep about enabling crews for external contractors.....

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[Joshua Chen MTL]

yes - i am 99% sure does not work together 
I was hoping someone had similar requirement and had implemented a solution.