Bulk Closing of Work Order Tasks

WR2
Tera Expert

‎03-17-2025 12:20 PM

Hello,

 

I am looking for a way to change the state of about 1000 Work Order Tasks from "Assigned" to "Complete".

 

When I select multiple WOT from the list, I can click on "Update Selected", but I can't change the State (it's grayed out).  I'm assuming this is because of the workflow, where it has to go from Assigned>Accepted>Work in Progress>Complete.

 

Is there any way to just mark them all as complete? This stems from a training issue that was just brought to our attention.  Worst case they'll have to do it one by one. I was just trying to find a faster way.

 

Thank you!

 

0 Helpfuls
  • 461 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-17-2025 12:22 PM

Hi @WR2 

 

You can via background script, but make sure,  you added all required field values in the script so that WOT can be closed. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Joshua Chen FX
Mega Sage

‎03-26-2025 06:49 AM

script or turn off BR/state flow temporarely (but this might not be best practice nad require coordination )

0 Helpfuls