Not able to add Territory in Work order task

aadityapatl
Kilo Contributor

Hi All,

 

 

When we add location in Work Order task the Territory field is not populating also not able to add it manually (In FSM).

We are trying to find out the link/connection between Location and Territory. 

 

If anyone has any idea about this logic please add your comment.

3 REPLIES 3

KKrabbenhoft
Tera Guru

I am having the same issue. Did you ever get an answer.

 

Joshua Chen MTL
Mega Sage

you need to configure your territories, check up the nowlearning it has a implementa guide OR read configure territory management sndoc, it explains steps by steps..

you need lat long in your cmn_location , geographie  and territory set up

.
Add me on LinkedIn 🙂 https://www.linkedin.com/in/joshuachen0510/

timoschramm
ServiceNow Employee
ServiceNow Employee

The only time it didn't work for me was when I used the example Territory Geographies for UK. And the reason was that on these Geographies, the Territory Type was not set to GeoJSON. After the change the automatic mapping from WOT-Location to Territory worked like a charm.