CIS - FSM Certification ?

[Irfan53]

Hey,

I have 3 months of experience on FSM module, I required to take FSM cert in a month or two. Have anyone given this certification recently , wanted to know exam difficulty level, what type of questions and about how helpful dumps out there online

[GlideFather]

Hi @Irfan53,

regarding exam difficulty, that would be very individual...

You can get some details about FSM here: 

Recommended Experience (see the exam blueprint for more):

• Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances 
• Participation in at least one ServiceNow Field Service Management deployment project 

Exam Preparation:

• Review the Implementer Field Service Management Credential Path for recommended courses. Course completion is not required but highly recommended.
  • We strongly recommend completing the training before beginning the exam registration and scheduling processes. These courses are designed to align with the exam blueprint and significantly improve exam readiness.
• Review the CIS-FSM Exam Blueprint for exam objectives and other important details.
• Gain real-world experience, create, test, and learn on your own ServiceNow environment. 

Source: Certified Implementation Specialist - Field Service Management (CIS-FSM) 

Good Luck!

[Joshua Chen MTL]

I have a strong visual memory and passed all my CIS exams (CSM, ITSM, ITOM related ones , HAM/SAM, etc.) on the first attempt (20-30 hours total study, including completing the courses), except CIS FSM. 

About two years ago, I attempted CIS FSM after spending roughly  10-20  hours in NowLearning across multiple days (this didn't help me, best do that all within a weekend and book your exam asap) , without any hands on experience. The exam went deep into specifics, including exact sys property names and very scenario specific use cases. Safe to say my visual memory didn't help me at all...

If you put in around 30 hours carefully studying NowLearning (finish all courses, labs x2, read ebook x2), including the bold content in the ebook, and pair that with about three months of real project experience, you should be in good shape.

Of course, if the 3 months only included manual assignment and limited configurations then it doesn't help you.

[Mohammed8]

Hi @Irfan53 ,

I agree with @Joshua Chen MTL 

Even it took me second attempt to clear FSM this year. To give you context I have 1.6 YOE project in FSM module and In my mind I thought i was well prepared and just skimmed through E-book.

To my surprise there was 3 question regarding property/plugins , 3 questions regarding Equipment /transfer orders and 3 questions regarding Field service models (reactive, predictive , maintenance etc..) which generally I read and didn't ponder much on these topics. After looking at feedback  I realized I missed to clear FSM by 2 or 3 questions.

For second attempt which I took April after 1 month of first attempt, I read E-book thrice, covered each and every corner of it, field simulator labs including Territory management and documentation, Second attempt felt much better because I was aware of type of question from experience of first attempt.

The Udemy and rest of dumps online are completely outdated and don't spend your money there.

All the best.

Regards,

Mohammed Zakir

[Dr Atul G- LNG]

Hi @Irfan53 

As a ServiceNow trainer, I would say that for any mainline ServiceNow certification, the official training and eBook are the single source of truth. Go through the training or eBook at least 2–3 times and complete the labs. Since you already have hands-on working experience, this is a good time for you to take the exam.