Colours for Events in Dispatcher WS

[BennyP]

Hi All, 

i have a questions we need to highlight a new event - Typ in the dispatcher Workspace in a different Color ex. Yellow. The Reason is ,that we need to highlight if a technician is sick.

Version: Xanadu 

We tried to configure it here, but with no effect to the dispatcher workspace

does anyone know where it need to be configured ? 
thanks all for you support

BR Benny

[Joshua Chen FX]

- if using WFO, go to WFO > events configurations to set your colors
- then, set this property to value = dynamic, the colors config should be reflected in your DW now

sn_fsm_disp_wrkspc_agent_shift_schdlg_event_color

[kailange]

Hello,

thanks for your answer. Sadly we are not using WFO. Is there another way to do this?
Thanks in regards

Kai

[davidbuesch]

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[davidbuesch]

We have created an Idea for this Case: View Idea Page - Idea Portal