Hi All,
In DW, we currently track personal events such as off shifts, appointments, and leaves from the cmn_schedule_span table. However, I’m looking for a way to tag events to users who work outside their regular shifts — for example, from 5 PM to 8 AM during On-Call support.
At the moment, we’re maintaining these details manually in an Excel sheet, but I’d like to explore if there’s a way to automate this process.
Could anyone please share a step-by-step resource or guide for implementing this module? I reviewed the documentation on docs.servicenow.com, but I couldn’t find a clear, detailed process. Any pointers or references would be greatly appreciated.
Thanks
Sowndharya
