Convert Work Order to Incident

[kal123]

Hi All,

I am searching for a way that when I convert a Work Order to an Incident, the Work Order is set to Closed Incomplete/Cancelled. As of right now I have the issue that when clicking the UI action "Create Incident" the Incident is created but the Work Order is still active and set to true. What would be the best way to automatically close this Work Order once the Incident is created? Any help would be appreciated. 

Thank you,

[Donald DJA · Accepted solution]

Here's a quick answer that might fit your current need. You can improve it according to the evolution of your organization.

var canCreateIncident = false;

if ((current.isNewRecord() && current.canCreate()) || (!current.isNewRecord() && current.canWrite()))

    canCreateIncident = current.update();

else

    canCreateIncident = true;

if (canCreateIncident) {

    var inc = new GlideRecord("incident");

    inc.initialize();

    inc.caller_id = current.opened_for;

    inc.short_description = current.short_description;

    if (gs.getProperty("com.snc.incident.create_from_interaction.save") === 'true') {

        inc.work_notes = gs.getMessage('Incident created from Interaction {0}', current.number);

        var incSysId = inc.insert();

        if (incSysId) {

            var interactionRelatedGR = new GlideRecord("interaction_related_record");

            interactionRelatedGR.initialize();

            interactionRelatedGR.interaction = current.sys_id;

            interactionRelatedGR.document_table = 'incident';

            interactionRelatedGR.document_id = incSysId;

            interactionRelatedGR.insert();

        }

    }

    action.openGlideRecord(inc);

    new InteractionRelationshipUtil().copyAttachments(current, inc);

    /* Put the information 'work notes' corresponding to your organization here */

    current.work_notes = "Question from Kal123";

    current.state = 4; //closed incomplete or 3 for closed complete

    current.update();

    /* quick fix */

}

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Regards,

Hope it helps!

Donald DJA

[kal123]

Thank you this worked perfectly!!

[Donald DJA]

Great! 

Don't hesitate if you have any questions again! 

Please mark the last response as correct answer and helpful, This may help other community users to follow correct solution.
Regards,

Hope it helps!

Donald DJA