Dispatcher Lunch break Options in ServiceNow Field Service Management

ankitkathuria
Tera Contributor

‎02-11-2025 11:01 PM

What is a way to have a dispatcher log a lunch break of maximum 1 hour daily in ServiceNow FSM?

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Joshua Chen FX
Mega Sage

‎02-13-2025 03:50 PM - edited ‎02-13-2025 03:51 PM

If you re using workforce optimization, go to csm/fsm workspace > calendar and add event lunch break. Wm_manager role

 

google it sn doc has documented it and theres also a yourube video that show you

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