Dispatcher Lunch break Options in ServiceNow Field Service Management

[ankitkathuria]

What is a way to have a dispatcher log a lunch break of maximum 1 hour daily in ServiceNow FSM?

[Joshua Chen MTL]

If you re using workforce optimization, go to csm/fsm workspace > calendar and add event lunch break. Wm_manager role

google it sn doc has documented it and theres also a yourube video that show you