Hi,
On the dispatcher workspace, within the workforce tab, I can see that only team managers can select the assignment.
1. Who or which role enables selection of one or more assignment groups? We would like to expand this to the dispatcher team.
2. How can we view stats of how much time each engineer is utilised as a percentage? I recall seeing a percentage value within the workforce section but can’t see how to get to it.
Thanks.
Chaz.
