Dispatcher Workspace

[AbdurR738094742]

Hello guys, Sorry?
Help Me!, I have a problem, about the auto assigned filter on the dispatcher workspace. How do I create a guard for technicians who are in 2 groups and already have a lot of tasks?

[Maik Skoddow]

Hi @AbdurR738094742 

sorry, can you please explain better your issue?

Maik

[AbdurR738094742]

hi maik, sorry maybe like this, I have a case regarding auto-assignment. For technicians who are in more than 1 group, is there a way to display a notification if the technician has too many tasks?
so that the technician is not read in the auto-assigned task?

[Joshua Chen FX]

Hello,

looking at your screenshot
- you are missing agent work schedule config (add work calendar to your agent)

- you need to setup dynamic scheduling (auto-assign)

• criteria: availability today (check if they have ability, but you need to set up schedule for the agent)
• criteria: last assigned (to balance workload)
  
  

- DS will not assign agent if the agent is already booked or has no availability/capacity

- DS will not tell you why he assigned agent X or Y (unless you turn on show debug log but only admin can see), unless you implement this custom solution 

Validating (manual/dynamic) scheduling rules and using work notes to increase transparency

- you can also enable capacity management