Does the optimise route feature in fsm require agents' live location to be shared with dispatchers?

[Ankur Bawiskar]

@ishitachabr 

yes

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Omkar Mone]

Yes, the Optimize Route feature in Field Service Management (FSM) in ServiceNow typically requires agents' live locations to be shared with dispatchers. This allows the dispatcher to view real-time updates about agents' locations and optimize their routes accordingly. The feature helps dispatchers plan and assign tasks more efficiently, considering the agents' proximity to job sites, traffic conditions, and the urgency of tasks.

[Nikki Narang]

It will still work without live locations, but might be less optimal as it will use the home/start-of-day location or it will use a current WIP or last completed Work Order Task as the location of the field agent.