Route Optimization Error
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12-23-2024 08:28 AM
Hello All,
i'm new with FSM and i'm trying to understand how the module works, i'm getting this error when i try to Optimize the Route from the Dispatcher Workspace. I assigned to an agent two work order tasks in different scheduled time interval but i get this error and for me it's not clear what i have to do.
"Route Optimization was unable to optimize this route due to one-or-more work order tasks having to be un-assigned"
Thank you in advance.
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01-07-2025 12:31 PM
Good day tony_1989, are you still experiencing difficulties and needing guidance?

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01-07-2025 12:39 PM
Depending on your version, you should have this property: work.management.optimization.conflict_handling
Setting this to extend_tasks of unassign_tasks may help product a different result.