Question:
Is there a configuration to make an agent available once they've marked a WOT as Closed-complete, even if it's before the expected end time?
Reason/Scenario:
Our dispatchers have identified that if say an agent is assigned a WOT from 2-4pm as the expected work duration, and the agent closes the WOT at 3pm; then that agent is still unavailable to be assigned another WOT that could start at 3pm or 3:30pm because they still show unavailable until 4pm.
The Ask:
We'd like for an agent to become available again once they've completed a WOT, regardless of any expected work durations. If they complete a WOT before the expected end time, then they should become available again for assignment.
