Appointment booking API documentation and usage

[wclim]

Hi all,

I am trying to configure and use the appointment booking that comes with the Field Service Management process (https://docs.servicenow.com/bundle/sandiego-field-service-management/page/product/field-service-management/concept/appointment-booking-administer.html)

I'm intending to use the API that I found by digging around in the REST explorer.

However, I dont see any form of documentation or any mention of this Appointment booking API anywhere in ServiceNow's documents, nor do I see any discussions about it. 

I am not sure how to use these API as I do not know what parameters to provide, what kind of response should I expect and what the API actually does.

So I am wondering if anyone have knowledge about these or know where these are documented.

Regards,

Lim

[PaulSylo]

Hello Lim,

This appointment booking is been used by Walkin experience & Field service management as well. I think this below link can guide to crack some information you are looking for to work on API. this B

https://community.servicenow.com/community?id=community_question&sys_id=d944b503db8da0107d3e02d5ca9619bb

As mentioned, Go to REST API Explorer and select the appointment table and check the POST request. There you get a sample script, which you can then use it in your instance.

Regards,

PaulSylo
Community Raising Star!

[wclim]

Hi Paul,

Thanks for that link, however this does not answer the question, the Rest API explorer can generate a sample script based on the provided API request and query parameters. But the issue now is that - I do not know what query parameters to provide as there are no documentation on this. 

The only way i can currently see is the time consuming process of delving into the API codes and related script includes to make sense of the how the API works, what responses will I expect under different scenarios and what query parameters it is expecting. 

The thing that worry me is that if there are no official documentations about this API usage - it might not be working properly, or not intended to be used.

Regards,

Lim

[Raksha125 · Accepted solution]

Hi wclim,

Hope below documentation helps!

https://docs.servicenow.com/en-US/bundle/utah-api-reference/page/integrate/inbound-rest/concept/appo...

Good luck!

Regards,

Raksha

[TomWright_Dos]

Were you ever to make use the appointment API?