The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Follow on task error message in Field Service Mobile

ColeM
Tera Expert

I am recieveing an error message when creating a follow on task from the Close Complete screen in Field Service Mobile.  

 

The error message reads "The follow on task doesn't meet the conditions to run qualification flow".  Qualification has been disabled in Field Service Configuration.    After the error message shows, I validated the follow on Task is created and the previous Task is closed as expected.  

 

How can we get rid of this error message and redirect the user appropriately when creating a follow on Task? 

 

2. Error Message.JPG    1. Close Complete.JPG   3. Error Message Details.JPG

 

 

 

 

1 REPLY 1

TomWright_Dos
Tera Contributor

Were you able to find a fix for this.  Experiencing the same issue.