FSM - Adding digital blueprints as attachable knowledge pieces or as assets?
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06-24-2025 08:32 AM
Field Service Module - Adding digital blueprints as attachable knowledge pieces or as assets? I'm not sure how I should go about providing access to building blueprints to our service agents assigned to work orders.
I'd like to use the blueprints as part of work order assignments and ensure I can add them to work orders prior to assigning and dispatching technicians.
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07-07-2025 07:20 AM
oh i understand now,
- the KB importer ingest from Word only, but then you can attach the PDF to the KB
- or see other workarounds:
Can we import PDF as Knowledge Article ? - ServiceNow Community