Hello,We have created one new reference field called 'Protocol' referring to the 'Study' table (extended from cmdb_ci). We have changed the list layout of the lookup table which shows only correlation_id (one of a column on the Study table) and one m...
Hi Servicenow Community,Can anyone help me with resources for the the Servicenow Connected Operations module? Do Servicenow have created any document or any now learning Courses for Connected Operations?
Is there a way of assigning multiple Work Order Tasks to a single engineer when both WOT have similar or overlapping times? I found the following post and setting these steps, but it's doesn't work.reference link <steps>Navigate to Field Service > Ad...
I am trying to create a pop up message in Dispatcher workspace to let the user know that the agent assigned is not from the correct group. I am currently making use of onChange client script in native view to display this information but the same is ...
Hi, Calculate number days between two dates in flow designer. Check condition for start date and end date in catalog variable. If it is more than 30 days, need to calculate the number of days and also create catalog task with short description like "...
i do understand opened field is set when the form is loaded for the first time and created filed when the incident is created but in my case I have 2-3 incidents whose created and opened difference is more than 4 months how this is possible? Please h...
User gets "Security constraints prevent saving reports - displaying report as read only" error when the report is opened, the user is part of group where the ACL role is provided to the group.To run the report and get latest report what changes has t...
I am creating a one record using record producer in u_time_shhet table.I am populating the variables which are used in Record Producerhere i am using the multi row variable set i want all the variables details in notification.i am giving the Multi r...
Hello, I would like to create a table that displays all the tickets I am following. It can also be a table displaying the tickets on which I clicked on the watch list/ Work notes list. Thanks for your help.
Hello Everyone, For a example, In Incident table, Many fields I have made read only and some fields are not read only so those are editable based on different roles. And I have also made few fields hidden based on different state. So I wanted to kno...
Hello, I am trying to create an onload client script to populate the description field with text when the field is not empty. I am trying to use the following script: function onLoad() {if (g_form.getValue('description' !== "")){return;}else{g_form.s...
I'm having trouble finding the Technician Preferences list on the Accounts form for setting Preferred/Ignored technicians. Is there a configuration pre-requisite to see that table on the Customer Account form?
Hello Experts, Auto Assignment stopped working in San Diego release. I am facing the issue with FSM dynamic scheduling where Work Order Tasks are not getting auto assigned to the Agents when I click the "Auto Assign" UI action. When I hit Auto Assign...
When the Financial Class field contains “Class A” or “Class B”, the “Dedicated Product Code” fieldomust contain PXXXXX as code and must be replaced by the values entered by a user oremove any spaces before or after the text in the field. Kindly help ...
