Can we import PDF as Knowledge Article ?

[ayush_saxena]

Hi,

Is it possible to import PDF's with images as knowledge article's body ?

Regards,

Ayush Saxena

[Lorenzo Stermie]

Unfortunately no, I have run in to the same limit as well.

Here are the options I have used:

• Use an online tool such as https://pdfsimpli.com/lp/landinglp01  to convert the PDF in to word
• If you have a recent version of Word it is able to open PDF files and save them as Docx
• You can use a tool like snagit to get a continuous screenshot as you scroll trough the document, making one very long PNG or JPEG that you can add to the article (but no text search)
• if your PDF is hosted on a webpage you can ask your SN Admin to allow <iframe> in the HTML sanitizer and you can frame the PDF in to your article with a code such as this: <iframe src="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/infographic/learning-paths.pdf" height="300" width="500"></iframe>

[ayush_saxena]

Thanks Lorenzo, I thought of using images as well but as you highlighted the issue is with the text search.

While importing word, I noticed images are not transformed.

[Ishita Shrivast]

Yes, you can. If you have some binary data like pdf, images and so on. You can just upload them using script. This article will help you. I'm usually using PowerShell for this cause of very nice capabilities of fetching data from different sources. The problem in this approach is search capabilities. For example you can create special KB article for each file and include filename in short description and may be some other metadata if available (like tags, categories and so on). But still it will be hard to find information.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,

Ishita Shrivastava,

[Rajesh Kannan G]

Ayush,

Similar question is answered in In-line .PDF display Knowledge. You can follow the steps to display PDF as knowledge articles.

Regards,

Rajesh