Hello Experts,
Auto Assignment stopped working in San Diego release. I am facing the issue with FSM dynamic scheduling where Work Order Tasks are not getting auto assigned to the Agents when I click the "Auto Assign" UI action.
When I hit Auto Assign UI action getting error "Something went wrong. Please rerun."
I have made agent available at the WOT specified time by adding the Agent work schedule. Also I checked that there is no work in progress WOT assigned to the agents.
I checked the "DynamicSchedulingAgentRecommendation" script include but the error I am getting is not there in this script.
Anybody have any idea on this.
Help appreciated!!
