We are fine-tuning the skills part of FSM Dynamic Scheduling.
We have a skill - "ABC" with levels 1,2,3 where 1 is 'beginner' and 3 is the most experienced.
If a Work Order Task requires an ABC Level 2, but one is not available, an ABC Level 3 can be assigned since they would be totally capable.
We are looking at using the "Skill Level" functionality. We are wondering how we would tell Dynamic scheduling that in that scenario, first try to find an ABC-2, and then if none are available, an ABC-3 would be acceptable.
Any suggestions?
