Showing "No resources found" even though there are agents with skills.

[Sneha KH]

Hi Community,
When I apply advanced filter in dispatcher workspace by selecting "AND" operation with required skills, I am getting "No resources found" even though there are agents with skills. In the same way, when I give only one skill without adding any operation, the agents are shown. So, is it applicable to only one skill or we may apply N number of skills in advanced filter.

[Joshua Chen MTL]

I tested this in my own PDI and I see the same behavior.

This appears to be a limitation of the advanced filter when used with a two table database view. The filter evaluates conditions per row , but each skill exists as a separate row (1 user: many skills), so AND logic across multiple skills is not supported.

just a guess, might need confirmation from SN product team..

[Sneha KH]

Is there any alternative way to get with 2 conditions in filter?