How do I resolve a Field Service - Dispatcher Workspace 500 error?

GUPPY
Tera Contributor

Hello, 

 

How do I resolve the spinner on my dispatcher workspace that always results in a http 500 error?

 

I do not have admin rights, but maybe you can give me some things to have my admins try.

5 REPLIES 5

Dan Spence
Tera Contributor

I am encountering a similar error.
Sometimes the Dispatcher Workspace shows a 500 error, but now is simply in an enternal loading loop..

Not all of our users are affected
Running on UTAH

Udayan Birajdar
ServiceNow Employee
ServiceNow Employee

There appears to be a null pointer exception somewhere in the system while fetching the data for dispatcher workspace. Can you check out the log on the syslog table for errors?

Anderson_R
Tera Contributor

 I am encountering the same issue. The error statements in the sys log are:

1. null: no thrown error

2. APPSEE Analytics Log - Appsee : Request not sent to uri= /consent/by-ip/v2 : java.lang.IllegalArgumentException: host parameter is null: no thrown error


Have there been any solutions for this? 

@Anderson_R  Can you please provide a case / case task for this ? There could be multiple reasons for this error however a deeper look is needed to understand the underlying issue