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How Do Work Plan Triggers Work in ServiceNow?

Dyi
Tera Contributor

I'm currently working with the Work Plan functionality in ServiceNow as part of the Maintenance Management capabilities, and I’ve encountered a question regarding the different trigger types available when configuring the execution of a Work Plan.

I noticed that ServiceNow includes several trigger options — Meter, Condition, Script, and Duration or Meter — but I’m not fully clear on how each one works, when they actually fire, or what specific conditions must be met for them to run.

I attempted to run some tests using Meter, Condition, and Script triggers, but none of them executed as expected. I'm not sure if I’m missing a configuration step or if these triggers rely on particular system events or workflows to activate.

Could someone help clarify how each Work Plan trigger type functions?
If possible, I would really appreciate a practical example for each trigger (how to configure it and what scenario causes it to execute).

 

Thanks in advance for your support!

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