Route Optimization Error

[tony_1989]

Hello All,

i'm new with FSM and i'm trying to understand how the module works, i'm getting this error when i try to Optimize the Route from the Dispatcher Workspace. I assigned to an agent two work order tasks in different scheduled time interval but i get this error and for me it's not clear what i have to do.

"Route Optimization was unable to optimize this route due to one-or-more work order tasks having to be un-assigned"

Thank you in advance.

[SalmatO]

Good day  tony_1989, are you still experiencing difficulties and needing guidance?

[Nikki Narang]

Depending on your version, you should have this property: work.management.optimization.conflict_handling

Setting this to extend_tasks of unassign_tasks may help product a different result.