Showing "No resources found" even though there are agents with skills.
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3 weeks ago
Hi Community,
When I apply advanced filter in dispatcher workspace by selecting "AND" operation with required skills, I am getting "No resources found" even though there are agents with skills. In the same way, when I give only one skill without adding any operation, the agents are shown. So, is it applicable to only one skill or we may apply N number of skills in advanced filter.
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Tokyo
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3 weeks ago - last edited 3 weeks ago
I tested this in my own PDI and I see the same behavior.
This appears to be a limitation of the advanced filter when used with a two table database view. The filter evaluates conditions per row , but each skill exists as a separate row (1 user: many skills), so AND logic across multiple skills is not supported.
just a guess, might need confirmation from SN product team..
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3 weeks ago
Is there any alternative way to get with 2 conditions in filter?
