State Field

[Hai Long Do]

Hi guys, I have a question about the "state" field in ServiceNow. I created a new table that was extended by the Service Order table. I created a new field called "status" and all the workflow of the form will be based on this field. However, the "state" field still exists and it is not used. I wonder if will the "state" field affect the workflow of the form or not.

[Ashir Waheed · Accepted solution]

Hi @Hai Long Do 

State field is OOB and since you created a new Status field and been using it in workflow it won't have any affect. 

You should remove state field from the form view if not using and add all the functionality to status field on how they changes.

You can also use this Alternative to status field by Configuring Dictionary of State field.

1. Right click on "state" field and select "configure dictionary".

2. In the related list of "label", Create a new label record with "status" as label.

3. If your choices are different from state fields than in the related list of "Choices", Create new choices.

4. Label should be as required and set the "values" according to parent.

Regards,

Ashir Waheed