Unable to view the Accepted Work Order Task on the Agent's Calaeder view

Sidd5
Tera Contributor

‎02-12-2024 01:40 AM

Unable to view the Accepted Work Order Task on the Agent's Calender view.

Although the task are visible on the Dispatcher Calender.

 

This is not working both for Workspace View and Mobile view.

 

Any suggestion to fix this issue.

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Raksha125
Tera Guru
Tera Guru

‎02-12-2024 02:05 AM - edited ‎02-12-2024 02:06 AM

Hi @Sidd5 , 

 

The reason could be the conditions on the particular event configuration rule, that is running behind to show the WOTs on the calendar view. 

 

You can navigate to Agent Schedule > Event Configuration and open the existing event configuration created for showing WOT on calendar. Check your condition builder or advance script to see what conditions have been implemented and make changes accordingly.

 

Let me know if this help!

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