work order need approval do not show in approval list

ABDELHAQ
Tera Contributor

Hi every One,

I've an issue with Work order subject to  approval which not show in the approval List.

 

Please help

3 REPLIES 3

ABDELHAQ
Tera Contributor

Hi,

Any Support? Thank you

hi, are you on yokohoma? this approval flow has been deprecated.  Field Service Management release notes

Removed in this release

The approval for new requests workflow was removed from the Field Service Management Business Process configuration. Existing customers that use this workflow are unaffected. New customers can use ServiceNow® Workflow Studio to build the approval for the new requests workflow. For more information on Workflow Studio, see Flow Designer.

kbkrabbenhoft
Tera Contributor

Can you clarify? typically, (by default) a work order does not require approvals. the approvals related list does not appear for this reason. 
Did someone customize something? Have you checked for any global UI Policy or related list configuration to show on all task-type tables?

Karen Krabbenhoft