Work Order to Work Order Task Variables

[Gersy]

Hi from Bonnie Scotland!

I have searched on this subject and attempted to create a Flow using Now Assist, but I am still not seeing the results, so thought I would lean on this group's knowledge - if I may.

For the purpose of getting FSM into our orginsation as soon as possible, I have opted to stage implementation, and although a further update will look to use the already populated Asset table for assets, I need to use what we already use within Incidents, and that is a customer table which has assets imported daily (long winded process from before my time, but it works!). So, I have added a few fields from that customer table, to the Work Order - let's call them u_first_one and u_second_one. 

What I need to do is have the data from those fields in the WO, populate into the WOT. 

I have tried NowAssist for a flow, and worded it a few different ways, but the output code seems similar regardless - but it does not populate the task. I have tried this on a few different flows, as I get used to the system, for example 'Initial State' and 'Ready for Dispatch', but nothing seems to make a difference.

Could someone help explain where this needs to be, and if you have an example of the script, I would really appreciate it.

For the above I did have assignment set to manual, but I have changed this now to Auto, as we will not be using Dispatchers as such - I will create rules based on user input on the WO to automatically assign to the relevant assignment group and engineer.

[Gersy]

Hi Skylar.

As suggested, I emailed our account team, who advised that they would take a look and come back. Nothing as yet.

In all honesty, I was unaware we could link tables with m2m, so that is one avenue I will walk down.

If you check my email address, you will note the customer account - would rather not put it an open forum.

Steve 

[Skylar_Barth]

Hey, I can't see your email. Send me one at skylar.barth@servicenow.com