Hi from Bonnie Scotland!
I have searched on this subject and attempted to create a Flow using Now Assist, but I am still not seeing the results, so thought I would lean on this group's knowledge - if I may.
For the purpose of getting FSM into our orginsation as soon as possible, I have opted to stage implementation, and although a further update will look to use the already populated Asset table for assets, I need to use what we already use within Incidents, and that is a customer table which has assets imported daily (long winded process from before my time, but it works!). So, I have added a few fields from that customer table, to the Work Order - let's call them u_first_one and u_second_one.
What I need to do is have the data from those fields in the WO, populate into the WOT.
I have tried NowAssist for a flow, and worded it a few different ways, but the output code seems similar regardless - but it does not populate the task. I have tried this on a few different flows, as I get used to the system, for example 'Initial State' and 'Ready for Dispatch', but nothing seems to make a difference.
Could someone help explain where this needs to be, and if you have an example of the script, I would really appreciate it.
For the above I did have assignment set to manual, but I have changed this now to Auto, as we will not be using Dispatchers as such - I will create rules based on user input on the WO to automatically assign to the relevant assignment group and engineer.
