FSM - Dispatcher Workspace

AbdurR738094742
Tera Contributor

3 weeks ago

Hello guys?

Could you help me change the status color I highlighted in this screenshot? Does anyone know where the setting is? I've tried, but it still doesn't change. Thank you.

AbdurR738094742_0-1779358532781.png

 

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UdayanB
ServiceNow Employee

2 weeks ago

UdayanB_0-1779989501614.png

@AbdurR738094742  Navigate to Task State Colors in the navigator.

UdayanB_1-1779989562949.png

 

Update the theme color for the required state. It should update in all places: Task panel, Calendar and Contextual Side Panel

 

 

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Kevin Joseph
ServiceNow Employee

2 weeks ago

Colors in the Dispatcher Workspace are configured under Task State Colors.

By default, the UI uses theme colors, not your hex values—enable work.management.task_state_color.use_hex = true to apply custom colors.

 

https://www.servicenow.com/docs/r/field-service-management/setting-up-task-state-colors.html

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