Hello all, just wanted to share this with the FSM community
if your instance is on the yokohoma release, some OOTB map settings might not be working as expected.
- If you create new Google API keys after March 1, 2025, you must enable the new APIs from Google Console and upgrade to a supported release version to ensure compatibility Google Maps APIs for Field Service capabilities
- this KB tells you where to add the keys, but it's outdated Geocoding Latitude and Longitude not updating and throwing referrer restrictions error - Support and...
- you need to add the server key in 2 places (see screenshot below), else your BR get_lat_long will not populate cmn_location records lat/long.
- also, if the location records existed before you've added the keys, you need to ''update'' the record, else it will not trigger the BR. I suggest you run a background script to bulk update.
2. now, in yokohoma you'll notice that if you uncheck these 2 properties, it just removes the arrows. that's because the new API is not fully supported in Y.
In my instance, route optimization does not show the route guide like the screenshot below. I spoke with support, and it's related to PRB1889141. The fix for this will be backported to DWS version 27.0.16, which is supported by Yokohama and scheduled for release in November 2025.
