Staff satisfaction skyrockets.
Finance giant AMP has reported a massive jump in the net promoter score for its internal IT service desk after deciding to bring the function back in-house. Until late last year AMP - a heavily outsourced operation - relied on its network of partners to manage internal IT services for the organization.
"We needed to build a service catalog that would make life easier for our employees, and chose to bring the service desk back in-house to make sure we owned and managed that employee experience."
It settled on the ServiceNow suite of service desk, incident management, problem management, change management, configuration management, service catalog, and knowledge management products.
Read the entire article on ITNews Why AMP insourced its IT service desk - Software - iTnews
