As we shift from Generative to Agentic AI, the goal for Knowledge 2026 is moving beyond digital assistants to autonomous workers that execute within strict banking guardrails. This roadmap explores how the AI Control Tower and RaptorDB provide the governance and performance needed to build a bank that regulators can trust. ... View more

    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

  As a member of the Financial Services Special Interest Group, I’ve come to realize how much financial understanding can shape the success of businesses and industries. Many times, what slows business growth isn’t lack of effort or ideas, it’s poor financial planning, weak budgeting, or not knowing how to manage resources effectively. When business owners understand how money really works from cash flow to investment decisions  efficiency increases, waste reduces, and growth becomes sustainable. Finance isn’t just about numbers; it’s about making smarter choices that help businesses stand strong even in tough times. Let’s keep promoting financial education, transparency, and smart decision-making. When we get finance right, every other part of the economy grows stronger.   #Finance #BusinessGrowth #FinancialLiteracy #FinancialServices #EconomicDevelopment #FinancialSIG ... View more

  Hi everyone, I’m excited to be part of this community of professionals who are passionate about transforming financial services through ServiceNow. As we all know, the financial sector has unique challenges—regulatory compliance, risk management, customer experience, and operational efficiency, to name a few. To kick things off, I’d love to hear your thoughts on a few key questions: Which ServiceNow modules or workflows have had the biggest impact in your financial organization? How are you leveraging ServiceNow to improve compliance, audit readiness, or risk mitigation? Have you customized any solutions specifically for finance (e.g., loan processing, claims, fraud detection)? What are your biggest pain points when trying to align ServiceNow capabilities with financial business needs? Let’s use this space to share insights, best practices, and maybe even a few cautionary tales. Whether you're just starting your ServiceNow journey or you're deep into automation and integration, your experience is valuable. ... View more

We are a Workday/ServiceNow shop: Our HR product team is interested in discussing SNOW strategy as it relates to HRSD with other financial institutions in the US. Please send me a message if you/your team is able to meet to discuss knowledge, content, portal, LCEs etc.  VISA, Bank of America, Chase, Discover, Northern Trust,  Blackrock etc   Thanks.  ... View more