Over the past eight months, a working group spanning BIAN and ServiceNow has been quietly working on a question that nobody had cleanly answered: if BIAN defines what a bank does, and CSDM describes how ServiceNow manages the systems that do it — why...
Here is what I see in most banking upgrade plans: a platform team running a feature-by-feature regression suite, an executive asking why they are not moving to the latest release, an AI team trying to scale agents in parallel, and the risk function d...
The race to adopt Generative AI in banking is moving at breakneck speed. From automating fraud operations and onboarding to deploying code and drafting customer communications, the potential is undeniable. But as we rush toward innovation, a critical...
A core banking outage is never only an IT issue. When your payment rails, ledgers, or customer channels wobble, you risk missed settlements, broken service promises, and hard questions from regulators. That is the heart of Bill Martin's briefing fo...
As we sit in March 2026, the global technology landscape is shifting at a relentless pace. In just a few weeks, ServiceNow Knowledge 2026 will land in Las Vegas. For banking technology leaders, this isn't just another conference; it marks a fundament...
If you are a compliance officer at a financial institution who has to establish a set of rules and assigns tasks to stakeholders based on regulations, cases, requests, training, and more. We have a solution for. By coordinating, automating, and ga...
In a new article in Finance Digest, ServiceNow's Chief Transformation Officer Simon Cox challenges banking organizations to get more value from their operations by viewing efficiency and resiliency as opportunities to improve their customer and empl...
Say YES to epic inspiration, learning, and fun – join us at Knowledge! It’s time to reserve your spot at our largest event of the year! Join us May 14-18 at The Venetian Las Vegas for three days of unforgettable insights, training, and ne...
Not surprisingly, banks and other companies are increasingly prioritizing technology investments that enhance security. AI should be hard-wired into a bank’s risk profile and security policies, making it easier to respond when and if a security brea...
Hello Financial Services Community, We have our 4th SIG meeting taking place on Thursday, October 27th, 2022 @ 12 PM ET (9 AM PT). The purpose of our quarterly SNUG is to help bring customers together in order to share best practices, use cases, ide...
Companies use ServiceNow ITBM Project Portfolio Management (PPM) to perform resource planning, financial planning, and track programs and projects portfolio progress. PMOs can create cost plans to capture planned costs – fixed and recurring. Cost plan...
Companies use ServiceNow ITBM Project Portfolio Management (PPM) to perform resource planning, financial planning, and track programs and projects portfolio progress. PMOs can create cost plans to capture planned costs – fixed and recurring. Cost pla...
Hi there, This is the first article of this series and my first article on the community (please be kind :p) called “All about FSO”. In this series, I will try to do a nuanced analysis of this wonderful application from ServiceNow. In this article, I...
What keeps a compliance officer at a financial institution awake at night? It could be the ever-changing regulatory environment, the overwhelming number of incoming requests and approvals, or the steep fines and reputation damage if compliance isn't ...
I'm happy to share that we will have a dedicated track at Knowledge18 for Financial Services! Instructions to submit your abstract are below. Industry Submission ProcessFrom the CFS site https://www.servicenowevents.com/servicenowknowledge18/cfs ...
In 2015, global M&A volume exceeded $4.25 trillion, a new record. Yet the failure rate for M&A deals is alarmingly high—as it has been for decades. A recent Harvard Business Review article said 70—90% of M&A deals are "abysmal failures," and a survey...
Staff satisfaction skyrockets.Finance giant AMP has reported a massive jump in the net promoter score for its internal IT service desk after deciding to bring the function back in-house. Until late last year AMP - a heavily outsourced operation - rel...
Build Intuitive Apps For Your Enterprise The Now Platform delivers a System of Action for the enterprise. Our platform architects and solution consultants have created this walk-through to illustrate just how easy it is to deliver personalized experi...
This is our final installment in our blog series Managing Privacy and Risk in Financial Services!Monitor, prioritize, and automate response to risks …repeat (you can say that again and again and…)Due to the multitude of regulations facing compliance ...
In this installment of our blog series, Managing Privacy and Risk in Financial Services, we take a closer look at another regulation having impact on the industry.NY State Cybersecurity Regulation, let me introduce you to ServiceNow's Vendor Risk and...
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