How license is calculated for "Security Operations Professional - VR - Devices"

[Sandeep132]

Hi All,

In our instance we have 10K entitlements for "Security Operations Professional - VR - Devices" subscription and currently the subscription is over the limit we have entitlements to. Can I know how the subscription is calculated for Security Operations? Is the count based on "Discovered Devices" table populated by integrations like Qualys?

Thanks,

Sandeep

[Mike G1]

What does your ServiceNow account representative say?

How many configuration item (CI) devices do you have?

How many discovered item (DI) records do you have? 

[MGanon]

ServiceNow calculates the licenses from the Vulnerability Response Usage dashboard populated from these 2 tables:

• Discovered Items table: sn_sec_cmn_src_ci
• Container usage count table: [sn_vul_container_vr_container_counts]

Both tables and the dashboard are installed from 3 separate ServiceNow Store apps/plugins.

Ensure these ServiceNow Store apps/plugins are installed:

• Vulnerability Response Licensing and Usage [sn_vul_licensing]
• Vulnerability Response and Configuration Compliance for Containers [sn_vul_container]
• Qualys or Rapid7 Integration for Security Operations

[ersureshbe]

Hi, Sec ops modules are selling as part of the package. If a particular package subscribed that related plugins from the platform and store those are all free and it comes under the package. I recommend checking the package details in the subscription overview and I recommend checking with your service now sales representative. They will provide the quote for your current subscription.

Regards,

Suresh.

[andy_ojha]

Hey there,

It'd be best to start with your ServiceNow Account Team first as there could be varying license options in play (older Grandfathered licenses, etc).

You may also want to review the new VR License Usage Store App if you have not checked it out - it may help paint a picture of your VR License Usage, using the model described on the Store App Page - (Running count of Unique CIs across Discovered Items Last Scan Past 90d <-- for Supported 3rd Party Scanner Apps like Qualys, Rapid7... // For Custom Integrations, another method is use to look at unique CIs based on VITs with a Last Found in the past 90d...) - https://store.servicenow.com/sn_appstore_store.do#!/store/application/e0e758b1392c451081dba47d690cfe...